Technical Sales Associate

POSITION DESCRIPTION:

The Technical Sales Associate is responsible for ensuring our sales, support, and quality assurance teams deliver the best possible solutions to our customers. Triangle MicroWorks desires a person who is a self-starter, energetic, and positive. Applicants must be highly organized, customer focused, and capable of managing multiple tasks in a dynamic environment.

RESPONSIBILITIES:

Customer Activities (80%)

• Emails and phone calls with customers to answer initial product questions
• Assist customers who are evaluating software products
• Help customers find the right solution for their needs
• Provide product demonstrations for customers
• Work with developers to identify customer solutions and product enhancements
• Assist technical support team and quality assurance team
• Expected to become proficient in the use of multiple, technical software products

Marketing Activities (20%)

• Assist with creating product demonstrations
• Create content for website, email, and marketing materials

EDUCATION, EXPERIENCE and SKILLS REQUIRED:

• Minimum of three to five years of experience with sales, marketing, or support of technical products and services
• Bachelor’s or higher level degree in a technical field
• Ability to communicate clearly and concisely, both verbally and in writing
• Strong computer skills including Word, PowerPoint, CRM software, Excel, and software tools used in typical high tech business environments
• Personable, confident, energetic professional who has successfully worked as part of a team
• Must have excellent interpersonal skills and experience working directly with customers

ADDITIONAL PREFERRED REQUIREMENTS:

• Background in communication protocols
• Experience with engineering software (design, simulation, testing)
• Experience with sales and marketing of technical software applications
• Work experience within the electric utility industry is a plus

About employer: Triangle MicroWorks is located in Raleigh, NC.  We are a fast paced, growing, privately-held company which provides communication software for customers in the electric power industry for substation automation, SCADA systems, distributed energy resources (wind, solar, storage), and distribution automation.